Privacy Policy BingoPlus Malaysia

1. Introduction

BingoPlus takes our responsibility to protect the privacy and security of every member's personal data seriously. We are committed to ensuring that all information you share with us is handled with full integrity, transparency, and compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This Privacy Policy is designed to give you a clear understanding of our data handling practices — what we collect, why we need it, who can access it, and how you can control your own information. We believe transparency is the foundation of trust, and your trust is our most valuable asset.

If at any time you have questions or concerns about how we handle your personal data, our privacy team is always ready to assist through the support channels available on our platform.

2. Information We Collect

BingoPlus collects various types of information depending on your interactions with our platform. We generally divide data collection into three main categories:

2.1 Information You Provide Directly

• Full name as shown on your official identification document
• Mobile phone number and active email address
• Date of birth for age verification
• Bank account details for deposit and withdrawal processing
• MyKad or passport copy during the KYC process
• Selfie photo for biometric identity verification

2.2 Information Collected Automatically

When you use our platform, our systems automatically record certain technical information for security and service improvement purposes:

2.3 Information From Third-Party Sources

In certain situations, we may receive additional information about you from trusted sources such as identity verification service providers, payment providers, and fraud prevention agencies. This information is used solely for the purpose of verifying and securing your account.

3. How We Use Your Information

Every piece of information we collect is used for a specific and legitimate purpose. bingoplus does not use your data for any purpose outside the scope stated below:

• Account Management — Create, verify, and securely maintain your member account
• Transaction Processing — Process deposits, withdrawals, and bonus payments accurately and promptly
• KYC & AML Compliance — Meets legal requirements related to identity verification and anti-money laundering
• Platform Security — Detect and prevent fraudulent activity, hacking attempts, and account abuse
• Customer Support — Resolve enquiries, complaints, and technical issues more effectively
• Personalized Experience — Personalise game recommendations and promotions based on your preferences
• Service Communications — Send important notifications related to your account, security, and platform updates
• Product Improvement — Analyse usage patterns to continuously improve platform quality

3.1 Marketing and Promotions

We may use your email address or phone number to send you promotional information and exclusive bingoplus offers. You may opt out of marketing communications at any time by updating your notification settings in your account or by contacting our support team.

4. Data Sharing With Third Parties

BingoPlus does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in the course of operating the platform, we may need to share certain information with selected parties in limited situations:

4.1 Trusted Service Partners

• Payment Providers — FPX, TNG eWallet, GrabPay, Boost, Visa, Mastercard for processing your financial transactions
• Game Providers — Slot, bingo, and live casino game developers who provide the platform's content
• KYC Services — Third-party identity verification companies that help us validate your documents
• Cloud Services — Server infrastructure providers that store data with full encryption

4.2 Legally Required Disclosures

BingoPlus may disclose your personal information to relevant authorities when required by law, court order, or in the course of investigating illegal activity. We will notify you of any such disclosure unless prohibited by applicable law.

5. Data Security

Protecting your personal data is bingoplus's highest priority. We continuously invest in the latest security infrastructure to keep your information safe from cyber threats, unauthorized access, and data breaches.

5.1 Technical Security Measures

• Advanced data encryption using TLS 1.3 and AES-256 protocols for all stored and transmitted data
• Two-factor authentication (2FA) for member account login
• Real-time account activity monitoring to detect suspicious behavior
• Multi-layered data segregation with role-based access control (RBAC)
• Regular penetration testing by independent security experts
• Automatic data backup with full encryption at secure data centres

5.2 Your Responsibilities

While we do everything we can to protect your account, security starts with you. We recommend that you:

• Use a strong, unique password that is not used on any other website
• Enable two-factor authentication (2FA) in your account settings
• Do not share your login credentials with anyone, including individuals claiming to be bingoplus staff
• Always log out after using your account on a shared device
• Report any suspicious activity on your account to our support team immediately

6. Cookies & Tracking Technologies

The bingoplus platform uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and analyze our website performance. The use of these technologies is standard industry practice and completely safe.

6.1 Types of Cookies We Use

• Essential Cookies — Required for core platform functions such as login session management and security. Cannot be disabled.
• Performance Cookies — Helps us understand how users interact with the platform for continuous improvement.
• Functional Cookies — Save your preferences such as language, theme, and display settings for your convenience.
• Personalization Cookies — Used to display content and promotions more relevant to your interests.

6.2 Managing Cookies

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and experience of the BingoPlus platform. Essential cookies cannot be disabled as they are required for basic platform operations.

7. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by BingoPlus. We fully respect these rights and are committed to facilitating their exercise:

8. Data Retention

BingoPlus retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, we may retain certain data for a specified period to meet legal obligations, resolve disputes, or prevent fraud.

8.1 Specific Retention Periods

• Financial transaction records — Retained for 7 years as required by tax and financial regulations
• Account activity logs — Retained for 2 years after last activity
• KYC documents — Retained for 5 years after account closure in accordance with AML regulations
• Customer support communications — Retained for 3 years for reference and service improvement
• Marketing data — Deleted immediately once you unsubscribe from marketing communications

Once the retention period expires, your personal data will be securely deleted or fully anonymised so it can no longer be linked to your identity.

9. Changes to This Privacy Policy

BingoPlus reserves the right to update or modify this Privacy Policy from time to time in response to changes in law, technology, or our business operations. Any material changes will be communicated to you via:

• In-app or bingoplus website notifications
• Email to your registered email address
• Updating the "Last Updated" date at the top of this document

We recommend reviewing this Privacy Policy periodically to stay informed about how we handle your information. Continued use of the bingoplus platform after the effective date of any changes constitutes your acceptance of the updated policy.

10. Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The bingoplus privacy team is available every day, 24 hours.

• Live Chat — The fastest way to get an immediate response, available 24/7 on our platform
• Email — Send your detailed enquiry to our support email address (listed in the footer)
• FAQ — Visit the FAQ for answers to frequently asked questions about privacy

We are committed to responding to all privacy-related inquiries within 3 business days. For urgent account security issues, please use live chat for immediate assistance.